Also when I a. Joining in. If there is a marked improvement take a look at the software and security packages on the PC for products that sap the network speed. You can see those below. this started months ago - I have had a virgin technician out on 23/5 he said my equipment is okay, but the hardware in the local junction cannot take the current demand, I was told that there was a technician booked. Volt Gig1. Common complaints. Or 0345 454 1111* from any other phone. Speed. Also one Up channel has dropped qam to 32 (should all be at 64). Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. Virgin Media Gig1 Fibre Broadband (avg 1,130Mbps) vs UK average speed 8-10pm (69. 83 per day if we don’t install your services on the promised day until installation’s completed. Boot the PC into Safe Mode + Networking and re-try the speed tests. Winner: Virgin Media offer the fastest widely available download speed of 1. 789 free from your Virgin Mobile phone or 0345 600 0789* from any other phone line. 4Ghz band. 4 40. UPDATE 8:25am. If you have QoS on, turn it off and see if your speeds improve. Email. See these Examples. If the pattern continues from other similar slow days we will see the median and mean recover after around 5pm. TiVo. co. I have been having the same problem's over the last few day's to a week, after work's had been completed on my street everything seemed fine, then all of a sudden my speed dropped dramatically from what is was, I was regularly getting around 850-900+Mbps on my 1 Gig Fibre Broadband package, since the work's have finished my. 1 channels for upstream on their HUBs. on 06-06-2023 00:04. The first step of the complaints process is to get in touch with your provider’s customer service and make them aware of the issue. Also are you connecting via 2. Solution. Virgin Media has just released some vital advice about its router and users would be wise to take note as it could help stop the stuttering. You can use the Connect. This Code lets you know how to go about making a complaint and how to take it further if you need to. 0 out of 5, from 74,000 reviews:. Call the Virgin Media Contact Number today on 0843 515 8680. My upload remains in the 25-30mbps range. louisg. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. It works with the UK’s fastest broadband services, including Virgin Media, BT and fibre. TV on the go. My Account; My Bills; My Apps; Upgrades; Service Status; Virgin TV Anywhere; Mobile Your Account. Complaint escalation!!!!!! I have raised a complaint - but when I log in to my account to see what is happening (over 28 days passed). There are few things that are not quite right. Ive contacted customer services multiple times since 8/3/23 and also raised a complaint. Will be either something PC specific or bad cabling, bad network point or settings on the machine itself. comTo make a virgin media complaint via phone call, please do the following. Package. Post reboot tested at 4. The speed at 10Mb/s is curious, when the devices are connected login to the VM Hub and see if it is connected at 100Mb/s or 10Mb/s. Yet online, the company is absolutely blasted for poor customer service, slow speeds. This is then disrupted to the connected devices, so unless. 33 Comments. Gig1 speed - disappointing. Head to our service status page, and search using your postcode and last name (or sign in to your My Virgin Media mobile app and head to Service Status). From the beginning of December I have been experiencing very low speeds and the upload speed has reduced to the level I would expect from AOL dial-up. the Y axis of the graph is the connection speed. In comparison Virgin Media is more flexible than BT, offering both 30-day and 18-month packages. 4GHz network which does have slower speed. For example, randomly internet pages will not load. I can only conclude this decrease in speed. Virgin Media 30 meg Superhub very slow + drop outs - getting nowhere with complaints. On a speed check I'm getting 200+MPS but as someone explained to me doing 200mph on racetrack is different to trying to do 200mph on a ploughed field. Then I was only getting 6mbp/s download and the same 6mbps upload, donwload speed is max 300kb/s which is unusable! I called up virgin media and the guy changed some settings on his end and reset the router and it went back up to 94mbp/s and 6mbp/s upload which was great. uk. The majority of complaints made by Virgin Media customers have been E-mail related, according to DownDetector. Download speed is fine but I'm barely getting 1Mbs upload with is making it frustrating to browse and watch streaming etc. Stream from Virgin Media. There are 3 of us in our house one plays Genshen and we have a Roku - Amazon is particulary bad it dropped out about 3 times last night and only that and one tablet were in use. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. We advise using their services securely and reviewing complaints beforehand. Computer Hardware, Software, Internet + ISP Forums. 1 channel enabled for upstream. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. This could be causing your issues. Internet speed test results can help you find and address potential. Virgin media is crappiest internet provider i've ever had, here are my reasons: 1/ Wifi signal is a joke, their routers are absolutely horrible for signal strength you will end up having to buy multiple extenders just to cover the room next door. My Virgin "Superfast" Broadband is currently so slow that I can't even run an internet speed test edit: 2 months til an apparent fix but a 40% discount in the meantime, swings. Downdetector, which tracks websites, showed more than. I’d like to test my speed. The download speeds available on Virgin Media are available to customers based on your speed package. Hi, I would like to start off this issue I had within weeks and as matter of fact lot of people having issues with Virgin Media slow or losing connection due to time-to-time and I understand its affected due to covid19, but having issues with more than a 1 week is major problem. Virgin Media deliver some of the whooshiest broadband speeds in the UK, but most of that whoosh only goes in one direction: down. This is a really an issue as we have two kids home schooling online and my wife and I are also on calls. 30am before I goto work, between then and 9pm the only machine on is my server and. Speed up your broadband from M350 to M500 for only £6 £3* extra a month for 18 months (£6 thereafter). i think virgin is slow at there work and when you want somthink done you have to wait two weeks to get your pc problem sorted. Views. By Tim Smith | Monday, June 12th 2023. Missed appointments. Cancelling Virgin Media broadband over the phone. check your power levels to make sure they are "in band" -. That speeds recover as the day progresses could be that we. The aforementioned service activation delays were one of the primary reasons why FibreNest was established in 2018, since new homeowners would often blame Persimmon for the slow broadband installations of. 12-09-2023 01:49 - edited 12-09-2023 01:52. 2. Volt. Simply test your broadband service, and if we find an issue we can help with a fix online. A speed test of my connection is 200Mbps download 20Mbps upload. Click on the “> Check router status” button. Virgin Mobile. It's been consistently slow on upload for almost a year. (@Siouxbee89) reported 4 minutes agoHello again, Thanks so much for your private message and confirming your address, I have now booked you a visit for you connection – you can check the date and time via your online account here. . 100. Virgin customers' top complaint was price increases (38 per cent), while 33 per cent of Talk Talk customers and 22 per cent of BT customers suffered "very slow" broadband speeds. Ofcom has today published their Q1 2021 (calendar) consumer complaints study, which names and shames Virgin Media UK for attracting the most moans about fixed line home broadband, Pay TV and landline phone services in the quarter, while Three UK did the same for Mobile. 2/ IP addresses are static, meaning you won't ever be issued a new one unless you make a complaint. The company’s M100 and M200 broadband packages have been upgraded to M125 and M250 packages, respectively. My conection only gets used between 9pm and about 12pm, then the p2p gets switched on when I got bed and back off again at about 7. A new warning from Virgin Media has revealed why your broadband might be really slow. Select your Virgin Media WiFi network name from the list; Enter your WiFi password and select Join; Your device should now be connected to Virgin Media broadband. Call 150 from your Virgin Media telephone, or call 0345 454 1111 from any other phone to cancel. The download speeds available on Virgin Media are available to customers based on your speed package. To get a full 1Gb, plug a laptop into the Hub4 via ethernet. 4 QAM256 3 4 16300. co. Email. May 31, 2011 at 4:16 PM. We understand that having internet problems can be really frustrating, that’s why we’ve provided you with some broadband help and support so you can get all the information you need. I have removed app from my iPad & re-installed it but still only getting 100mbs. All providers should have a complaints policy or procedure on their site which lists how you can contact them and how a complaint should be handled. Simply tap ‘Start’ to run a speed test and get an accurate reading of your broadband. Upload speed is fine. Virgin Media has been named the worst broadband provider for the past year Credit: PA:Press Association. The estimated fix date is: 03 NOV 2021 09:00. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). Noticed my speeds were a little low over the weekend so I thought I'd include this little screen shot from SamKnows. 52Mbps average upload speed – 5x faster than the UK’s average upload speeds. 7 mbps. M100: This. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. Boot PC in safe mode with networking and do a speed test by wire - 5140788The above sounds about right as you've raised a speed complaint with us. 0. Call BT customer service: 0800 800 150. The biggest single increase occurs between 150-249Mb and 249-99Mb, with prices rising 55%, from £21. Or 0345 454 1111* from any other phone. For further info on anything else in regards to. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). Download speed less than 1mbps. We have the fastest widely available broadband in the UK (with blistering speeds of up to 100Mb in fact) and we've got packages to suit everyone. Access your bills, diagnose faults and manage your package. tv and highlights errors in red. Restart your equipment. Sign in . . 0 Kudos. 1. Check your internet speed with our free broadband speed test. Complaint escalation!!!!!! I have raised a complaint - but when I log in to my account to see what is happening (over 28 days passed). 2 Mbps). Virgin Media Gig1 Fibre Broadband (avg upload speed 52Mbps) vs UK 24-hour average upload speed (9. Virgin says that this can cause reduced speeds and breaks in connection as they all fight for the best signal. Residents in the Staffordshire (England) city of Stoke-on-Trent have been venting their anger at VXFIBER‘s subsidiary LilaConnect, which occured after the local rollout of a new 1Gbps Fibre-to-the-Premises network caused a number of problems – from damaged driveways to cut broadband and electricity cables etc. The SanKnows RealSpeed test indicates (as usual) that I have 1 Gig to the router, but after the router, the download speed to. Twitter: @bt_uk. 5. Tweet Virgin Media. I can upload the network levels and hopefully someone can help understand what exactly the problem is. Try dispute resolution. Hi all, I have been getting terrible speed on my M50 connection since 12th September. Find out about Intelligent WiFi Pods. Community Fibre and Virgin Media tie for the best broadband speed. Excludes broadband faults and broadband network outages. Virgin Media support: Help, issues and complaints. Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. Amount of compensation. <iframe aria-hidden="true" title="GTM" src="height="0" width="0" style="display: none; visibility: hidden. Top offers. internet is throttled during the day. I've did a speed test on my phone, laptop and an iPad and they all give around 200mbps download and 11mbps upload on WiFi. samknows/real speed to hub is showing <100mb. Post: You can send a letter to Virgin Media, Sunderland, SR43. Fastest median download speed . 8 comments. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) If you need help or have any other questions about your bills, you can call Virgin Media on 0345 454 1111 or use the live chat feature on their website. Virgin Fibre Areas only. What is funny that they increased speed to 134Mbps from 100Mbps and just after that started to throttle. Community Experts online right now. Customer complaints-23%: Trustscore: 4. If it’s not a technical issue you need help with then we’re here to support you on. This speed is ideal for households with Gamers. I have also been having intermittent speed issues where my speed will drop below 400Mbps I have Gig1 I usually get 940Mbps down and 104Mbps up. Then just leave the Hub 3 to recover, it will take longer than normal to start up and to resume the internet service. Service 53. If you've already submitted a complaint then sign into My Virgin Media. com speedtest. @tasmintaylor_dj @virginmedia YES Network randomly dropping, I pay for 200Mb/s and speed tests return like 5Mb/s. Other computers in the office are working OK. The best way to contact Virgin Media to cancel is over the phone. The median download speed at 1pm was 80. Existing M100 customers will see their max internet speed increase by 22% (from 108Mbps. Median and mean download/upload speeds for Virgin Media from 6th October 2020 to 1pm 2nd February 2021. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. Some 12% of customers told us they'd experienced slow or disrupted music/video streaming, and an. Once the test begins click on: Run full test to see all the stats. co. My Virgin Media App. I have a very slow, unstable connection - 30-80mbps and 5-10% packet loss. I am on the 500MB package. How to make a complaint via phone. . I have done everything on your page to try resolve this with no luck. 4Mbps),. 168. Home Phone. I got the full amount plus 2 x £50 goodwill payments. By post It’s not as quick, but if you prefer to send us a letter, you can write to us at: Complaints Virgin Media Sunderland SR43 4AA Your letter will be acknowledged within 48 hours of receipt and we aim toExpect the speed to the Hub to match the subscription rate. If you feel that your downloads and your videos have been extremely slow, you might want to pay. 032%. Hi, I am getting slow speeds, below are my logs, are these not normal readings? 3. Link . If you'd like to discuss cancelling your contract, please use one of the following contact methods: Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone WhatsApp: +44 7305 327 112 Write: Please use the address in our Terms & Conditions: You can track your complaint for any updates. 13Gb, over 230Mb faster than BT's fastest broadband plan. internet is throttled during the day. The page you're looking for may have been removed, been renamed or is temporarily unavailable. Overall, Virgin received an overall customer score of 53 per cent, leaving it second from bottom in the ranking. A speedtest will show speeds of around 10mb randomly. The. You down channels power levels are all very high. I replied to the message asking for the complaint to be re-opened and want to check if it has been or to reopen it. Please help me with this problem. Options. . The virgin service-status page reliably shows "there are no faults in the area",. We have tried to cancel our account with Virgin but without success. Their 23% Resolve Complaints rating is a cause for concern. You can check the broadband speed at our broadband speed test page. We have phone - 5145164 - 2. Pricing is competitive across most of the speed tiers, and Virgin Media offer one of the best whole home wireless guarantees, with their WiFi Max add-on. This can see latency times become very slow (double or more vs the usual baseline). Virgin Media Gig1 Fibre Broadband (avg 1,130Mbps) vs UK average speed 8-10pm (69. Forums. Mobile customers can also use the app to keep on. I was due 103 days of compensation for non install of services and 2 x engineer late cancellations = £676. Use social media to speed up response times. If NEITHER hub works, then there's a basis for complaint, but it seems you've muddied the water for any redress by trying to get the agents to recommission the old one - I'd suggest phoning again, being slow, polite and patient, focus on getting back online, don't bog yourself down with a complaint (assume the records the agent can see on. I'm getting really bad speeds on my Virgin Media WiFi connection. 7/2. Problem 1: Slow Internet Speed. 5 to 5Mbps -- but has. The fault reference is: F009373103. We'll need to monitor your speeds and service for 30 days since raised and advise on the outcome. net app from the app store for your mobile device. That monitors your connection for a period of 30 days, and if any issues are found, VM are obligated to assist. on 06-03-2023 17:44. hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. I can see no way on the website to actually report this problem, even tried there complaints pr. Gig1 speed - disappointing. Test your wireless connection. V6. However, after I cancelled, I was still receiving emails from Virgin as if I hadn't cancelled. Test 1; Test 2; My Hub 4 is now back in modem mode and is no-longer responding to pings, which could be due to a setting on my Dream Machine Pro. The best times to game online or make big downloads, for example, would be when connection is fastest. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. uk. Virgin Media operates with the "OFCOM Voluntary Code of Practice on Broadband Speeds" and as a result, you can raise an OFCOM/Virgin Media Speed Complaint by calling up the Customer Care team. Third day of very slow internet speed speed and intermitted service I restarted my router 100 times, I called support, no - 4793982Check the up stream channels for noise degradation. Manage Your Account. 6Mbps up. This has only happened recently though. Do you have an IT dept. I have a Virgin Media hub. by Farle1240 • On our wavelength. Slow internet speeds; Unreliable internet connection; Log waiting times for engineers Virgin Media complaints contacts. Reviewers complaining about Virgin Media most frequently mention customer service problems. 3rd image is through VPN but using TCP protocol, not the. Virgin Media has a rating of 1. Broadband has been working on this computer without problems for 6 months but went wrong yesterday: now have less than 1MB upload. The point is that having a complaint process is a regulatory requirement, under section C4 of Ofcom's General Conditions of Entitlement. We advise using their services securely and reviewing complaints beforehand. Go to our service status page. Working hard to help connect the nation, shop our offers and order online. TiVo. Hi. Additionally, 535 homes have access to speedy full-fibre symmetric broadband from. So I decided to cont. For. Rebooting your modem lets it pick up the best (and fastest) WiFi channel for you. Ive been experiencing slow upload speeds of around 0. You can also call 150 from your Virgin Media landline or Virgin Mobile. My Virgin Media hub is in modem mode, connected to an Asus GT-AX6000 router. S. I have done everything on your page to try resolve this with no luck i have sent two complaints but the site after saying complaint submitted then fails to sho. Hi worsley, We hope you're well. uk and broadband. £29. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Speed. However, I have a hub 3 in modem mode, and I can't get wired speeds above 180-190Mbps. Download speeds typically almost always hitting 200 Mbps. Please can someone check that my c. 2022 telling me to alter my router settings. Call Customer Services on 0800 052 0422. Wed 23 Aug 2023 19. If you have a slow internet connection, you may need to upgrade your plan. These estimated speeds apply to all new customers who buy our broadband services, and to existing customers who changed their broadband services, on or after February 28th 2019. The only one who is even offering speeds faster than 100mbps in my area was Virgin and my friend recommends they are good so I have arranged to have someone come out to install it for me. TiVo. m. Speak to your provider. 7 Mbps (mean 119. Our network delivers the fastest widely-available broadband speeds to homes and businesses. Customers on Virgin Media O2's M100 and M200 packages will see their headline speeds upgraded by around 25% with moves from 100 and 200 meg services to 125 and 250 meg respectively at no additional cost. But this morning, your Virgin Media super fast broadband is running very slow and the upload speed is down to 0. So just pull out the plug from the wall, count to thirty, then plug it back in. We are moving to Plusnet where we get 500mb for £35 per month. I have had slow speed for 2 weeks. Having - 5262389. We are moving to Plusnet where we get 500mb for £35 per month. Hi, A while ago I signed up with Virgin broadband but about a month before my contract started I cancelled because I got a similar offer from EE who I'm already with for my mobile phone. I've just upgraded to the 600Mbps package, since Gig1 isn't yet available in my area. Select Modem Mode on the left hand side of the screen. This complaint form is for Virgin Media Ireland Customers only 3. Here you’ll find all the help you need for Virgin Media related problems and issues. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. This speed is ideal for households with Gamers. This is our experience of the RFoG service in West Bergholt, at our address ADSL or WISP are the only other broadband options to VM. to 9 p. . New confirmed good cables are the same. 4 QAM256 1 2 147000000 7. 4ghz band which limits the connection to the router to around 144mbps sometimes even less depending on the device (then a speed test would show. Good evening everyone,so I have had an email from virgin media inviting me for a upgrade on the new hub 5. . You can call Virgin Media to cancel your broadband by dialling 150 from any Virgin phone. stevenjbarrett75@yahoo. This was promptly auto-acknowledged by email, and within 24 hours they'd issued a fob-off email resolution that completely ignored the issue I was complaining about. |. limits around 19-50mbps on m350. Slow Speed. You are paying for 1Gbps to the HUB, shared between multiple devices concurrently. I have spoken to VM customer services who advised me to restart the router (which I had done many times before . Virgin Media is the best broadband provider for speed in the Expert Reviews Best Broadband Awards 2023, which were unveiled on the 1 March. The median download speed at 1pm was 80. Maybe they'll offer it to New Customers Only & leave us loyal subscribers pay out the odds. StarrTerry. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. Author. Virgin Medium customers Call use on 150 from your Virgin Storage landline or Virgin Mobile. It also offers M125 (average speed 132Mbps), M250 (average speed 264Mbps), M350 (average speed 362Mbps). Email. Think I'm going to be stuck on low download speeds using vpn with virgin. One of the most common complaints among Virgin Media users is slow internet speed. 7 Mbps (mean 119. 4 QAM256 25 1 139000000 8 40. Downdetector has seen an increase in reported problems since just after 9am this morning. Get broadband for £15 £30 £15 View Deal 52Mbps average upload speed – 5x faster than the UK’s average upload speeds. 4. Virgin Media operates with the "OFCOM Voluntary Code of Practice on Broadband Speeds" and as a result, you can raise an OFCOM/Virgin Media Speed Complaint by calling up the Customer Care team. Pick a category to get started. 3 stars.